Step 1 — Discovery call
A free, no-obligation 45-minute conversation. We want to understand your operation, the challenges you're facing, and what success looks like for your organisation. We'll ask direct questions and give you honest feedback — even at this early stage.
- No preparation needed from your side
- We'll come with relevant examples from similar organisations
- You'll leave with at least one concrete idea you can act on immediately
Step 2 — Proposal
Within five working days of our discovery call, we'll send a tailored proposal. This will include a fixed scope, a fixed fee, clear deliverables, and a realistic timeline. We don't do retainers with vague deliverables or hourly billing that incentivises slow work.
- Fixed scope and fixed price — no surprises
- Clear statement of what we will and won't do
- Measurable success criteria agreed upfront
- Payment milestones tied to deliverables
Step 3 — Engagement
We embed with your team and get to work. Depending on the nature of the engagement, this might involve on-site working, remote analysis, stakeholder interviews, data review, or a combination. We deliver in short sprints — typically two weeks — with a written update at the end of each.
- Named senior consultant throughout — no bait-and-switch
- Live progress tracker shared with your team
- Fortnightly sprint reviews with written summaries
- Issues surfaced early, not hidden until the final report
Step 4 — Handover
We don't create dependency. Every engagement ends with a structured handover: documentation, training for your team, and a 30-day post-handover support window. Our goal is that you never need us again for the same problem.
- Full documentation of everything we've built
- Training sessions for your internal team
- 30-day post-handover support included
- Optional follow-up review at 90 days
Our guarantee
If we can't demonstrate meaningful, measurable progress against the success criteria we agreed at the start within 90 days of starting work, we continue working for free until we can. We've never had to invoke this — but it's there.